When you hear “full-service property management,” what does it actually mean?
For some, it’s a set-and-forget arrangement. For others, it’s hands-on operational support. At South Town, we believe full-service means just that — a comprehensive, proactive partnership that helps you get the most from your commercial asset, with nothing left to chance.
Here’s what that looks like in practice:
🏢 Lease and Tenancy Management
We handle all aspects of lease administration — from onboarding and renewals to rent reviews and enforcement. Our team ensures every lease aligns with current legislation and your long-term investment strategy. We maintain strong tenant relationships to foster retention, reduce vacancies, and keep communication clear.
📈 Budgeting and Rent Reviews
We collaborate with you on annual operating budgets, taking into account both day-to-day costs and long-term capital planning. Rent reviews are conducted with a strategic mindset — not just ticking the boxes, but protecting and growing your return on investment.
⏰ Arrears and Compliance Monitoring
Arrears happen — but they don’t have to become a headache. We act quickly and transparently, managing arrears with professionalism and empathy while protecting your cash flow. At the same time, we stay on top of key compliance areas, so there are no surprises.
🔧 Contractor Coordination and Supervision
We coordinate all contractors working on your site, from cleaning to HVAC to structural maintenance. We vet suppliers, manage schedules, ensure safety, and confirm completion to a high standard — so you don’t have to.
🛡️ Insurance and Risk Management
We liaise with insurers and manage claims processes if and when issues arise. Our role is to minimise disruption while ensuring the right cover is in place and risks are proactively managed.
📊 Transparent Financial Reporting
You’ll receive clear, accurate monthly reports, capital expenditure forecasts, and end-of-year reconciliations — all tailored to your property. We keep your financials audit-ready and your performance measurable.
⚖️ Regulatory and Compliance Oversight
From Health & Safety obligations to Building Warrant of Fitness renewals, we manage all compliance matters. That includes asbestos registers, fire safety protocols, and preventative maintenance scheduling to stay ahead of the curve.
💬 Strategic Advice and Broker Support
Thinking of buying, selling, or re-leasing? We provide independent pre-acquisition reviews and market-based advice to support your decision-making. We also work alongside brokers and leasing agents to align your goals and reduce vacancy risk.
The Bottom Line?
Full-service means more than just collecting rent and paying bills. It means clarity. Communication. Fewer surprises. It means someone in your corner making sure the value of your property — and your time — is protected.
If you’re ready for a management approach that works as hard as you do, we’d love to talk.